AGUS, A.; HASSAN, Z. An Empirical Study on the Relationships between TQM Practices and Overall Service Performance:: The Case of a Public Service Sector in Malaysia. Gading Journal for the Social Sciences (e-ISSN 2600-7568), [S. l.], v. 10, n. 01, p. 51–63, 2017. DOI: 10.24191/gading.v10i01.78. Disponível em: https://gadingssuitm.com/index.php/gadingss/article/view/78. Acesso em: 2 aug. 2026.