Mahmood, Wan Nurashikin, Mohamad Ridhuan Mat Dangi, and Khairul Anuar Mohd Ali. 2014. “Investigating Students’ Satisfaction Level on Implicit Services of Malaysian Public Higher Education Institutions”. Gading Journal for the Social Sciences (e-ISSN 2600-7568) 18 (01), 41-59. https://doi.org/10.24191/gading.v18i01.153.