Mahmood, W. N., Mat Dangi, M. R. and Mohd Ali, K. A. (2014) “Investigating Students’ Satisfaction Level on Implicit Services of Malaysian Public Higher Education Institutions”, Gading Journal for the Social Sciences (e-ISSN 2600-7568), 18(01), pp. 41-59. doi: 10.24191/gading.v18i01.153.