Mahmood, W. N., M. R. Mat Dangi, and K. A. Mohd Ali. “Investigating Students’ Satisfaction Level on Implicit Services of Malaysian Public Higher Education Institutions”. Gading Journal for the Social Sciences (e-ISSN 2600-7568), Vol. 18, no. 01, June 2014, pp. 41-59, doi:10.24191/gading.v18i01.153.