Logistics Service Quality and Commitment in Third Party Logistics

Authors

  • Harlina Suzana Jaafar
  • Mohammed Rafiq

DOI:

https://doi.org/10.24191/gading.v9i01.59

Keywords:

logistics service, Logistics Service Quality

Abstract

This paper proposes a conceptual model aimed at investigating the effects of logistics service quality and relationship quality on commitment in a third party relationship context. It examines customer perceptions of logistics services provided by third party logistics companies. The model incorporates Logistics Service Quality (LSQ) framework (Mentzer et al (2001), which is the recent scale for measuring logistics service quality developed in a single firm in the United States that was rigorously tested. It also explores the causal relationships among the dimensions that make up relationship quality that was previously considered as a global measure and by considering commitment as the critical outcome dimension.

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Published

2017-06-21

How to Cite

Jaafar, H. S., & Rafiq, M. (2017). Logistics Service Quality and Commitment in Third Party Logistics. Gading Journal for the Social Sciences (e-ISSN 2600-7568), 9(01), 65–79. https://doi.org/10.24191/gading.v9i01.59

Issue

Vol. 9 No. 01 (2005): Gading Business Management Journal JUNE 2005

Section

Article/Paper

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