Investigating Students’ Satisfaction Level on Implicit Services of Malaysian Public Higher Education Institutions

Authors

  • Wan Nurashikin Mahmood
  • Mohamad Ridhuan Mat Dangi
  • Khairul Anuar Mohd Ali

DOI:

https://doi.org/10.24191/gading.v18i01.153

Keywords:

Higher education institutions, quality services, student satisfaction.

Abstract

 This paper attempts to assess the factors that influence the students‟ satisfaction level towards higher learning education system. By adopting simple random sampling technique, this study was participated by 401 respondents from a university in the East Coast region of Malaysia. This study emphasizes on the implicit services provided by the university which include admission and registration; the student affairs services; and teaching, learning and assessment. The findings indicated that majority of the respondents were satisfied with the teaching, learning and assessment aspects. Nevertheless, some factors need more attention and improvement as they indicate a lower level of satisfaction. 

Downloads

Published

2014-06-15

How to Cite

Mahmood, W. N., Mat Dangi, M. R., & Mohd Ali, K. A. (2014). Investigating Students’ Satisfaction Level on Implicit Services of Malaysian Public Higher Education Institutions. Gading Journal for the Social Sciences (e-ISSN 2600-7568), 18(01), 41–59. https://doi.org/10.24191/gading.v18i01.153

Issue

Vol. 18 No. 01 (2014): Gading Business Management Journal JUNE 2014

Section

Article/Paper

License

Authors who publish with this journal agree to the following terms:

1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.

3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.

License Terms

All articles are published under the Creative Commons Attribution–NonCommercial–ShareAlike 4.0 International License (CC BY-NC-SA 4.0). Full license: https://creativecommons.org/licenses/by-nc-sa/4.0/